Ideas for SalesPad Desktop

Web API compatible with workflow plugins & email

We use the SalesPad web API to make many of our processes more efficient; however when the API forwards sales documents through queues it doesn't trigger the smartprint email plugin rules we have set up.  It would be incredible to use the web API AND maintain the features of workflow plugins that we love and have already built into our processes!

  • Rebecca Jensen
  • May 8 2019
  • Already exists
  • Attach files
  • Admin
    Jacob Pegg commented
    May 09, 2019 11:19


    Can you take a look at the audit for one of the documents forwarded through the web api and see if there is any error message regarding smart printing?  Theoretically, it should work and if it fails, there is an error written to the audit log with the reason it failed.  With that said, not all plugins are available to run through the web api.  The list is:






    Let me know what you find.



  • Rebecca Jensen commented
    May 10, 2019 20:05

    Hey Jacob, should this be listed in the usual sales document order audit trail?  I'm not seeing an error message on the smartprint, but maybe I am looking in the wrong spot?  

  • Admin
    Jacob Pegg commented
    May 10, 2019 20:11

    Rebecca, yes, I believe so.  I'll find out for certain though.

  • Rebecca Jensen commented
    May 17, 2019 21:21

    Jacob, anything definite on this?  I believe API & smartprint works for printing documents, but not for sending emails? 

  • Admin
    Jacob Pegg commented
    May 21, 2019 18:46


    It looks like this is supposed to be written to the audit trail on the document.  I also confirmed smart printing with emailing is supported through the SalesPad Web API, but you have to be on version of the Web API.

  • Rebecca Jensen commented
    May 23, 2019 16:20

    After checking our web API, it looks like we are on v  Thank you for confirming the web API capabilities and version.  I will submit a ticket with support, since it seems there is an issue somewhere that's preventing us from using this feature!

  • Ryan Dyer commented
    September 25, 2019 14:36

    Rebecca - were you able to resolve?  Another option is to use AutomationAgent to forward which does execute smart printing/scripts correctly.